Voice Calling
Voice calling lets users talk to the AI agent instead of typing.
When to Enable Voice
Enable voice when users benefit from hands-free or conversational support.
Examples:
- Support workflows.
- Booking flows.
- Guided troubleshooting.
- Product selection.
Enable Voice on an Integration
- Open the integration.
- Enable voice.
- Choose the voice mode.
- Set a voice ID if your workspace requires one.
- Save the integration.
- Test a real voice session.
Voice Modes
Common modes include:
| Mode | Use |
|---|---|
| Chat context | Voice continues from an existing chat conversation. |
| Free call | Voice starts as a standalone call experience. |
Enterprise Voice Setup
Enterprise voice may require support-enabled infrastructure or workspace configuration.
Contact support if:
- Voice controls are not visible.
- Calls cannot connect.
- Your company needs private voice routing.
- You need approved voices or custom voice settings.
Verification Checklist
- Voice is enabled on the integration.
- A test session starts successfully.
- Microphone permission is granted.
- The AI agent can hear and respond.
- Tool calls and double-hop auth work during voice if required.